Reference

Privacy terms for India accounts

This privacy policy explains how kalayn handles the account details you share when you open a profile, add a wallet method, or ask support for help.

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kalayn Privacy terms for India accounts
CONTACT ROUTES

Ways to reach us

If you want to ask about this policy, use the email tied to your account, the contact form inside your profile, or the support chat from the footer. We check identity before sharing or changing data, which protects you if someone else reaches out from a different device. If your request depends on local law, we will say so clearly and point you to the next step.

Team online

Email us

Send privacy requests from the email linked to your account so we can match the record quickly. Include the change you want, and we will verify identity before sharing or updating anything.

Account form

Use the contact form inside your account when you want a copy, correction, or deletion request. That keeps the request tied to the right profile and reduces delay.

Chat support

If you need help reading this policy, reach support chat and ask for the privacy team. We can tell you what data we hold, how long we keep it, and what local law allows.

STORAGE AND ACCESS

Controls we keep in place

The policy is built around plain record keeping, limited access and secure handling.

Data use

We use account details, wallet records and support messages only for service, security and legal duties.

Cookies

Cookies store session state, language choice and basic security signals.

Account checks

Passwords, one-time codes and device checks protect account access.

Retention

We keep records only as long as needed for the account, dispute handling, fraud checks and legal retention duties.

Your requests

You can ask us to correct, delete or limit a record where local law allows it.

Contact path

For any privacy concern, reach the support channel listed on this page and ask for the privacy team.

Common privacy questions for your account

These answers cover the parts of the privacy policy you are most likely to check before opening an account. If your question is about a correction, a copy of your data or a closure request, the result can depend on local law and the checks we need to protect your account. Use the contact paths on this page and we will point you to the right next step.

We collect the details needed to create and secure your account, such as your name, contact number, email, login records and device data. If you add a wallet method, we also keep the payment reference needed for processing.

Payment references help us match deposits and withdrawals to the right account, check for mistakes and complete required record keeping. We retain only the parts needed for that purpose, not every detail from your bank or wallet.

Yes. Cookies help remember your session, language choice and basic security settings. They also help us spot unusual access. If you clear them, some preferences may return to their default state the next time you open the site.

We keep records for as long as the account is active and for any extra period needed to settle disputes, meet legal duties or complete fraud checks. After that, we remove or anonymise what is no longer needed.

Yes, where local law allows it. Send the request from the email or form linked to your account, and we will confirm your identity before we correct, delete or limit the record you asked about.

Only staff and service partners who need the record for account support, payment handling, security or legal duties can access it. We limit access by role and keep a log of sensitive changes.

Yes. If local law does not allow access in your area, we will not offer the service there. Where it does allow access, we apply this policy to the account you open.

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